When you book BusinessMate’s Training Services and/or purchase BusinessMate’s Marketing eBooks, you acknowledge that you have read, understood, and agree to be bound by the following Terms and Conditions.
MARKETING EBOOKS
1. eBook Purchase
1.1. All eBooks are digital products supplied in electronic format. No physical copy will be provided.
1.2. By completing a purchase, the customer agrees to these Terms & Conditions.
1.3. The eBook purchased is for the customer’s personal or internal business use only, unless otherwise stated.
2. eBook Content & AI-Assisted Creation
2.1. Certain eBooks may be created or developed with the assistance of artificial intelligence (AI) tool – ChatGPT.
2.2. AI assistance may be used for research support, content development, editing, structuring, or other aspects of eBook production.
2.3. While reasonable care is taken to review and edit the content, BusinessMate SG does not guarantee that every piece of information is completely error-free, exhaustive, or suitable for every business or individual situation.
2.4. Information contained in the eBooks is provided for general educational and informational purposes and should not be considered professional, legal, financial, or other specialised advice.
3. Download Limit
3.1. Each purchased eBook is limited to a maximum of three (3) downloads per purchase.
3.2. The download limit applies regardless of whether a download is completed successfully or whether the customer subsequently wishes to download the eBook again.
3.3. Customers are responsible for ensuring that they download and save the eBook properly within the permitted download period.
4. Download Expiry
4.1. The download access for each purchased eBook will expire seven (7) days after the date of purchase.
4.2. Once the seven-day download period has expired, the customer will no longer be able to access or download the eBook through the provided download link.
4.3. Customers are encouraged to download and securely save their purchased eBook within the permitted download period.
5. Refunds & Cancellations
5.1. Due to the digital nature of the product, all eBook purchases are generally non-refundable once the eBook has been made available for download.
5.2. Refund requests arising from a change of mind, accidental purchase, or failure to download the eBook within the permitted period may not be accepted.
5.3. If a customer experiences a technical problem that prevents access to a purchased eBook, BusinessMate SG may, at its discretion, provide reasonable assistance or an alternative download arrangement.
6. Copyright & Intellectual Property
6.1. All eBook content, including text, graphics, layouts, illustrations, and other materials, remains the intellectual property of BusinessMate SG and/or its respective content owners, unless otherwise stated.
6.2. Purchasing an eBook grants the customer a limited, non-exclusive, non-transferable right to use the eBook for personal or internal business purposes.
6.3. Customers must not reproduce, resell, redistribute, share, upload, publish, reproduce commercially, or make the eBook available to other persons or platforms without prior written permission.
6.4. The purchase of an eBook does not transfer ownership of the copyright or other intellectual property rights to the customer.
7. Accuracy & Use of Information
7.1. BusinessMate SG makes reasonable efforts to ensure that the information provided in its eBooks is useful and relevant at the time of publication.
7.2. Marketing platforms, tools, policies, technologies, and best practices may change over time. BusinessMate SG therefore does not guarantee that all information will remain current indefinitely.
7.3. Customers are responsible for determining how and whether the information provided is appropriate for their own business circumstances.
8. Technical Requirements
8.1. Customers are responsible for having a compatible device, software, internet connection, and sufficient storage capacity to download and access the eBook.
8.2. BusinessMate SG is not responsible for technical limitations arising from the customer’s device, internet connection, browser, email service, or other third-party systems.
9. Amendments
BusinessMate SG reserves the right to amend these Terms & Conditions from time to time. The latest version published on the relevant website will apply to future purchases.
10. Contact
For assistance relating to an eBook purchase or download, customers may contact BusinessMate SG through the contact details provided on the BusinessMate SG website.
By purchasing an eBook, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
BusinessMate SG reserves the right to review and update these Terms & Conditions when necessary.
TRAINING SERVICES
11. Course Booking and Enrolment
11.1. To book a course, you must provide all required information and make payment of the applicable course fee.
11.2. You are responsible for ensuring that all information provided during the booking process is complete, accurate and up to date.
11.3. A legally binding agreement between you and BusinessMate SG will only be formed when both of the following conditions have been fulfilled:
- 11.3.1. BusinessMate SG has accepted your course booking and issued a confirmation email containing the relevant course details and, where applicable, online course access or login information; and
- 11.3.2. BusinessMate SG has received payment in full for the applicable course fee.
11.4. You should carefully review all information stated in the booking confirmation email upon receipt. If you identify any errors or discrepancies, please contact us immediately at hello@businessmate.sg.
11.5. BusinessMate SG reserves the right, at its sole discretion and without being required to provide a reason, to decline or reject any course booking. Where payment has already been received for a rejected booking, the amount paid will be refunded.
11.6. BusinessMate SG reserves the right to amend course fees, course descriptions, schedules, content or other information relating to any course at any time prior to confirmation of your booking.
11.7. BusinessMate SG reserves the right to withdraw or discontinue any course advertised on its website, promotional materials or brochures at any time.
12. Course Fees and Payment
12.1. The applicable course fee must be paid in full before the scheduled commencement of the course unless otherwise agreed in writing by BusinessMate SG.
12.2. Payment may be made through the payment methods made available by BusinessMate SG, including credit card, debit card, bank transfer or PayNow.
12.3. Where payment is made by bank transfer, course access or enrolment will only be confirmed once the payment has been received and cleared by BusinessMate SG.
12.4. For online courses, access details will be provided only after full payment has been received and successfully verified.
12.5. The course fee covers course registration, participation and the course materials or content specified as part of the course.
12.6. Any payment received in excess of the applicable course fee will be refunded to the payer.
12.7. If you require information about alternative payment methods, please contact us at hello@businessmate.sg.
13. Refund and Cancellation Policy
13.1. Refund requests must be submitted in writing to hello@businessmate.sg within the following applicable timeframe:
- Face-to-face courses: At least ten (10) calendar days before the scheduled course commencement date.
- Online courses: At least five (5) business days before the scheduled course commencement date.
13.2. Refund requests received after the applicable deadline may not be accepted.
13.3. An administrative processing fee of S$10 will be deducted from any approved refund.
13.4. Course registration or enrolment fees are non-transferable and may not be transferred to another person.
13.5. To request a refund, you must submit a written request to hello@businessmate.sg, stating the relevant booking details and reason for the request.
13.6. BusinessMate SG will notify you by email once your refund request has been reviewed and processed.
13.7. Approved refunds will generally be made using the original payment method and may take approximately seven (7) to fourteen (14) business days to process, subject to the relevant payment provider or financial institution.
14. Course Cancellation by BusinessMate SG
14.1. BusinessMate SG reserves the right to cancel, postpone or reschedule a course due to insufficient enrolment, trainer availability, operational requirements or circumstances beyond our reasonable control.
14.2. Where reasonably practicable, BusinessMate SG will make a decision regarding course cancellation at least three (3) days before the scheduled course commencement date.
14.3. Registered participants will be notified by email as soon as reasonably practicable if a course is cancelled or rescheduled.
14.4. In the event that BusinessMate SG cancels a course, participants may choose either:
- 14.4.1. to transfer their enrolment to another available course; or
- 14.4.2. to receive a full refund of the course fee paid.
14.5. BusinessMate SG will make reasonable efforts to minimise course cancellations and provide participants with appropriate notice wherever practicable.
15. Trainer Substitution
15.1. BusinessMate SG reserves the right to substitute the appointed trainer where the originally scheduled trainer is unable to conduct the course due to illness, unavailability, emergency or other circumstances.
15.2. Any substitute trainer appointed by BusinessMate SG will have the appropriate knowledge, experience or qualifications to conduct the relevant course.
15..3. A change of trainer, by itself, does not constitute grounds for a refund or cancellation of the course booking.
15.4. BusinessMate SG trainers will make reasonable efforts to deliver course materials and content in a professional and educationally appropriate manner and, where applicable, provide reasonable feedback on participants’ progress.
16. Copyright and Intellectual Property
16.1. All course materials, presentation slides, notes, documents, graphics, exercises, templates and other learning resources provided by BusinessMate SG are protected by copyright and may constitute the proprietary intellectual property of BusinessMate SG or its respective licensors.
16.2. Course participants may also receive materials that are owned or licensed by third parties. All intellectual property rights relating to such materials remain with their respective copyright or intellectual property owners.
16.3. Unless expressly permitted in writing by the relevant copyright or intellectual property owner, no course materials may be:
- 16.3.1. copied, reproduced or duplicated in whole or in part;
- 16.3.2. distributed, published, resold or commercially exploited;
- 16.3.3. uploaded or shared through websites, social media, file-sharing platforms or other online services;
- 16.3.4. stored in a retrieval system for redistribution or commercial use;
- 16.3.5. transmitted or recorded by any electronic, mechanical, photographic or other means; or
- 16.3.6. translated, adapted or modified for redistribution.
16.4. Course materials are provided solely for the participant’s personal learning and educational purposes and must not be reproduced, distributed or used for commercial training or other commercial purposes without prior written consent.
16.5. Nothing in these Terms and Conditions transfers ownership of any intellectual property rights in the course materials to the participant.
17. General
17.1. By booking a course with BusinessMate SG, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
17.2. BusinessMate SG reserves the right to amend these Terms and Conditions from time to time. The applicable Terms and Conditions will be those in effect at the time of your booking, unless otherwise required by law.
17.3. If you have any questions regarding these Terms and Conditions, please contact hello@businessmate.sg.
18. DATA PROTECTION
You consent to the use by BusinessMate SG of information received by you for future marketing correspondence. In the event that you do not wish to receive marketing correspondence from BusinessMate SG, a written request or email should be sent to hello@businessmate.sg.
19. WARRANTY
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE FOR THE USE OR RESULTS OF THE COURSE AND MATERIALS, THAT YOU WILL SUCCESSFULLY COMPLETE THE COURSE, OR THAT ANY PARTICULAR LEVEL OF KNOWLEDGE WILL BE ATTAINED BY YOU. BUSINESSMATE SG DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
20. LIMITATION OF LIABILITY
BusinessMate SG has no liability to you whatsoever. This “Limitation of Liability” section applies regardless of the basis on which you are entitled to claim damages from us, including but not limited to, breach of contract (even in the case of a fundamental breach) and tort (including, but not limited to, misrepresentation). This limitation of liability also applies to our subcontractors.
21. FOR MORE INFORMATION
BusinessMate SG is always looking to improve its services, and welcomes feedback. If you would like to provide feedback or file a complaint regarding a BusinessMate SG training program and marketing ebook, please email to hello@businessmate.sg. Grievances are taken very seriously and will be addressed in a timely and thoughtful manner.
